The Associations among Management Information Systems, Work Engagement, Creativity, Authorization and Effectiveness
Abstract
Abstract
Challenges and technological developments have forced management to change
work methods and procedures by developing internal administrative organizations
to adapt to changes in the external environment and to create conditions for better
performance. As part of Generative Artificial Intelligence (AI) systems, banks have
a role to play in bringing creativity, excellence, and thinking to organizational suc-
cess. The purpose of this study is to find the role and impacts of Management In-
formation Systems (MIS) such as quality of information, infrastructure and author-
ization on creativity, decision making, work engagement and performance of
banks. The sample of this study were employees from government and private
banks in Erbil City, Kurdistan Region, Iraq. 88 bank staffs from six banks in Erbil
city were surveyed during February-March, 2024. Descriptive statistics, Pearson
correlation, Kruskal-Walis Test and Mann-Whitney U methods were used to ana-
lyze data. Making their job easy, helping in effective decision-making and decreas-
ing personal judgement during decision making through reliable, accurate and on
time data are expectations from MIS in the banks. They need more modern equip-
ment and better databases supporting creative ideas and innovations and expected
to have higher authorization for higher work engagement. Quality of information
having high positive correlation with all factors is the main factor of decision mak-
ing and effectiveness. More effective usages supported with developed technolog-
ical equipment are preferred by bank staffs. Bikhal bank’s staffs, males and expe-
rienced staffs are significantly more satisfied with totally agree means for uses pro-
vided by MIS. Men, university graduates and those aged 36-45 significantly favour
the current effectiveness of MIS compared to others.
Keywords: Generative Artificial Intelligence, Management Information Systems,
Efficiency, Banks, Creativity, Work Engagement, Kurdistan Region, Erbil
Author
Azad Salih Nader
ISSN
3078-7459
Publish Date: 2026-05-23